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July 22, 2013

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This is a quick request for anyone willing to learn how to take over this site, then spend an hour every month or two doing just that to contact me, David White at david@davidwhitedesign.co.uk.   Asap

Chair: Mavis McGee. Vice-chair: George McGee. Treasurer: Susan Borghys. Secretary: David White

The panel is part of and funded by the Hackney Homes Resident Involvement structure and is made up of  representatives from Hackney Homes TRAs, the Street Property Forum on a regular basis with Youth and other Resident Involvement groups regularly invited, representing all Clapton Hackney Homes residents and leaseholders.

All sections of the community are represented within the Resident Involvement Structure and by the panel.

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Quick news

July 18, 2013

  This is a quick request for anyone willing to learn how to take over this site, then spend an hour every month or two doing just that to contact me, David White at david@davidwhitedesign.co.uk.   Asap 

Thank you very much. It has been great fun for the last five or so years for me but unfortunately ill health prevents me carrying on much longer.

In the process of teaching you (if necessary) I will show you the basics of Photoshop.

Don’t worry if you don’t have a copy.

Best wishes to everyone

David.

  Working with Safer Neighbourhoods, Hackney Homes have arranged a series of Anti-Social Behaviour Roadshows for this year.

Please see the dated below for one near or at your estate.

These will be worth going to if you have any issues you’d like to address on your estate, so don’t miss them.

• Estate Management update

New Neighbourhood Office phone number:  0208 356 4440

 Address to write & visit in person:

North East Neighbourhood Office
149 Stamford Hill
London N16 5LG

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• Summer 2013 panel Newsletter

Soon to come through your door by post - look out for it.

Just click on the links below to see (and download if you wish) the newsletter right now – as pdfs

Cover 2013 Newsletter small file

Inside spread 2013 Newsletter small file


Hackney Homes & the panel

July 12, 2013

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Want to get involved or resolve an issue? . . . see further below

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This site is to keep you informed of the work your representatives are doing on your behalf at the Clapton Panel. This panel is a neighbourhood sub-committee of the Hackney Homes N.E. Executive Residents Panel and is part of the resident participation program. There are two sub-committees in the north east, the second is the Stamford Hill sub-committee panel. The panels members are solely local residents, voted onto it by local estate TRAs.

As members of  the Clapton panel we do our best to speak on behalf of  residents in approx’ 3,570 homes in & around E5. If you are a Hackney Homes resident or leaseholder living in Clapton, this means you.

The Stamford Hill panel does the same for approx’ 3,803 homes in & around N16.

We regularly invite Hackney Homes officers as well as local councillors and council officials to attend our meetings in order to ask questions and hold them to account. At our monthly meetings we have 2 reps from each of several local Tenants & Residents Associations and keep in touch with some 30 more.

To see what issues we are dealing with currently, see the MINUTES of MEETINGS page

We want to hear from you:

Help us speak on your behalf with some authority – tell us what you need, what you’d like and what problems you have now.

Email: claptonpanel@googlemail.com, write a message in “comments” below (we’ll get back to you), phone the chair (leave a message) on 07530 926 023 or get involved yourself.

See “If you would like to get involved…” further below.

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If you’d like to attend one of our panel meetings

Voice an issue or simply observe – you are most welcome. We have limited space though, so to avoid disappointment reserve a seat early – either with the panel secretary (David White) by emailing claptonpanel@googlemail.com or phone the chair (Mavis McGee) on 07530 926 023.

The panel meets on the second Tuesday of every second month (with a break for August)  in Gooch House, Kenninghall Road, Clapton E5, starting at 7pm

The next meeting is our AGM on Tue 12th March.

NOTE: Don’t forget you must reserve a seat first. Some meetings are standing room only.

You can see the minutes of our meetings for the whole year on the “MINUTES” page.

The role of the panel and a more besides is available on the panel’s page of the Hackney Homes website:
http://www.hackneyhomes.org.uk/hhs-claptonpanel.htm

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Hackney Homes is the ALMO (at Arms Length Management Organization from the council, with, at the start at least, the local authority as the sole shareholder) which contracts TMO’s (Tenant Management Organizations) like Pinnacle & other management companies to run things.

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Up until 1st April 2011 Pinnacle was responsible for Housing Management in two of Hackney’s Neighbourhoods: the Shoreditch Neighbourhood area (about 5,000 properties) since the 1st July 1998 and the North East area (about 7,500) since 2nd April 2007 and is directly responsible for the services listed below

They all now come in-house to Hackney Homes

Proposed new Hackney Homes estate management structure

A completely new structure is well into development with some new posts already filled.

It proposes to divide Hackney into three main areas – north, central and south, each with its own team and set of new office based managers with a team leader overseeing a small group of housing officers, who will be out on estates dealing with issues.

The process is three quarters way along, however, Resident Panels across Hackney have concerns about the new structure and are currently communicating them to Hackney Homes senior management.

NEW Clapton Area staff in post now (March 2013)

Team Leader – Mark Hickson

Estate Manager – Maria Rosa Francesca, Job Share Mon to Wed morning.– additional Estate Manager – Michael Douglas (full time)– Patch – Landfield – includes Landfield & Beckers.

Estate Officer – Tony Williams – Patch – Nightingale – includes Nightingale & Hunsdon

Estate Officer – Ellen McCarthy – Patch – Leabridge – includes Beecholme & The Mount

Estate Officer – Phaulyne McCalla – Jack Watts – includes Jack Watts & Wrens Park

Estate Officer – Abdul Gesod – Northwold – includes Lea View & Tower Gardens

Estate Officer –. Sarah Swasey– Lower Clapton – includes Gooch House and Powell, Newcomer house, lower Clapton rd, Almack rd, Linscot rd, Pond Farm.

At Clock House you can deal with the following issues 

1. Income collection

Collection of current rent
Collection of rent arrears that have built up over a period of time
Preventing rent arrears

2. Tenancy Management

Tenancy breaches
Dealing with all requests for changes of tenancies i.e. succession to
tenancy, assignments of tenancies, requests for joint tenancies, name change etc.
Anti-social behaviour, harassment & resident dispute
Unauthorised occupation, squatted and abandoned properties
Tenancy audits
Initial tenancy visits
Dealing with requests for alterations
Working closely with other agencies in assisting vulnerable tenants sustain their tenancies
Collating information relating to insurance and compensation claims
Dealing with requests for the installation of aerials / satellite dishes

3. Estate Management

Co-ordinating and attending walkabouts
Conducting block inspections
Attending enhanced tenants & residents association meetings and co-ordinating
responses to action points
Processing garage and parking permit applications

4. Voids & Re-housing

Letting properties allocated by Hackney through the ‘Choice Based Letting Scheme’
Dealing with all request to transfer
Leasehold Management
Dealing with general leasehold enquiries and providing relevant information as appropriate

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The NE Neighbourhood Manager is Clive Taber.

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Your local Housing office:

Clock House

North East Neighbourhood Office
Clock House, 149 Stamford Hill,
London, N16 5LG

This link is to a map showing where Clock House is located:

http://www.streetmap.co.uk/newmap.srf?x=533641&y=187897&z=0&sv=n16+5lg&st=2&pc=n16+5lg&mapp=newmap.srf&searchp=newsearch.srf

.

Office Opening hours : Monday – Friday: 9am – 5pm
NEW PHONE NUMBER 020 8356 4440

Repairs, maintenance and cleaning (all hours ph): 020 8356 3691

Email: northeastneighbourhood@hackneyhomes.org.uk

Website:

http://www.hackneyhomes.org.uk/hc-neighbourhood-housing-offices

BTW If you see a 404 error “FILE NOT FOUND” in the “Site preview” window don’t worry, it works.

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Hackney Homes office at 136-142 Lower Clapton Road is not a neighbourhood office, rather the office base for Clapton resident participation team, the complaints dept, youth projects etc, so does not deal with the everyday matters the Neighbourhood office at Clock House does.

If you think the lower Clapton Road office can help you I recommend you phone Clock House first on 020 8356 6500

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The Resident Involvement Structure

July 10, 2013

…and Borough wide Groups

If you would like to get involved…

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New - generic “Get involved” contact email and phone no
for general inquiries & a catch-all for specific ones which
will then be forwarded to the appropriate person or office:

getinvolved@hackneyhomes.org.uk
020 8356 7845

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Your Resident Participation Officer can put you in touch with the most appropriate person or group, whether it be your TRA, resident representative or neighbourhood panel – or indeed, Hackney Homes staff member.
 
  • Resident involvement is now based at the Nightingale offices.
  • Phone Clock House and ask for your participation officer – based on your address.

020 8356 4440

Or

020 8356 7845

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Here is the Resident Involvement Structure in diagrammatic form

with contact details for the “BME Groups” (below structure plan)

(The Clapton Panel is a NEIGHBOURHOOD PANEL)

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resident-involvement-structure-blog

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Here (below) is a link to see the diagram above FULL SIZE:

http://www.flickr.com/photos/37509122@N03/3461861026/sizes/o/in/set-72157617113134082/

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BOROUGH WIDE GROUPS:

* Black & Minority Ethnic Groups

contact 020 8356 6694

 

* Leasholder & Freeholder Forum,

website:

http://www.hackneyhomeowners.org.uk

Email: info@hackneyhomeowners.org.uk

Address: Hackney Borough-Wide Leaseholder & Freeholder Forum (HBLFF), c/o 1 Angrave Court, Scriven Street, London, E8 4HY.

* Disability Forum, contact 020 8356 6133

 

* Hackney Youth Parliament (HYP)

 phone 020 8986 0285

email: hyp@hackney.gov.uk

website: http://www.thehype.info/hackney_youth_parliament.html

.

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the link below is to the Clapton Panel photostream at:

http://www.flickr.com/photos/37509122@N03/sets/

with lists and diagrams as follows:

  • Resident Involvement Structure diagram (incl. borough wide groups)
  • NE Estates List with estate managers name & contact details
  • List of all TRAs with Resident Participation Officer’s contact details

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If you’re not familiar with “Flickr” you may like to see this short video tutorial I’ve made showing how to get from the opening thumbnail views of the lists to full size views – which you can then download if you wish too as well:

http://www.youtube.com/watch?v=88KSMrB7vd8



If anyone would like further video tutorials about how to use this site (or anything you might find useful), please let me know by adding a note it in “comments” here or email me at “claptonpanel@googlemail.com”.

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If you have an issue and you’d like our help…

… you can contact us at claptonpanel@googlemail.com

Tell us what the issue is and we’ll either be able to help, speak on your behalf or direct you the person or staff member in the best position to help, whether it’s Hackney Homes, Pinnacle or Hackney Council.

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DWD

D A V I D W H I T E D E S I G N

Website and graphics



PORTFOLIO slides

..

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PORTFOLIOS

http://www.behance.net/davidwhitedesign

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Hackney Homes ASB reporting website

June 13, 2013


The “Report Anti-Social Behaviour online” website

…has been up for some time now and is working extremely well, 24 hours a day, 7 days a week


YOU CAN REPORT ALL TYPES OF INCIDENTS

using the online reporting website


There’s a “REPORT ASB ONLINE” link on the right hand side

of the Hackney Homes website home page

or

.Just click on the “Report ASB” button below:

...

“All information will be treated confidentially so information will not be disclosed to a third party without your consent.

You may complete the form anonymously is you wish to do so.”

NOTE: You can still give an email address or mobile phone no without giving your name so officers can update you or ask more questions if needed.


If you have an ASB case to report and want to speak to someone, contact your Neighbourhood Office.

NE Neighbourhood Office (Clock Hse) 020 8356 6500 – 9am to 5pm.

The main ASB phone number (Nov 2011):

 call 020 8356 3310 seven days week.

You can also text: 0752 7385 603

See also the service standards and what to expect:

under the Report button (or click the button here)

>><<

There is also an”Anti-Social Behaviour” page on the Hackney Homes website which includes:
•    Your enquiry
•    What is anti social behaviour?
•    What can be done
•    Drug dealing and harassment offences
•    Report anti social behaviour online
•    Anti social behaviour text messaging service
•    Anti social behaviour out of hours helpline

is at this link:
http://www.hackneyhomes.org.uk/hcs-antisocial-behaviour.htm#asbonline


>><<

 

Weekend Training 2012

July 20, 2012

We have weekend training every year.

If you’d like to attend in 2013, let us know at claptonpanel@gmail.com

.

 

..

 If you’d like to attend one of our training days, let us know at

claptonpanel@gmail.com

• • • •

 2011

Last year the Clapton Panel training weekend was at Maldon in Essex.

Twelve panel members representing some 8 TRAs took the opportunity of training offered at a weekend away.
The training was given by Lockhart Murdoch, a consultant who started with Hackney Homes as an estate manager, now with huge experience of housing and the matters and issues involved, particularly in Hackney.

The training had three aspects:

1. personal development: confidence  building, working in an organization.

2. skills: how to hold a debate, chair a meeting etc and

3. Knowlege aquisition: learning about a particular subject

in this case the the history, current status and possible future of the ALMO.

We also looked at youth service cuts, youth provision and the part the panel could play in encouraging TRAs to acces grants in cooperation with one of the 130 plus organizations offering youth services of one kind or another, like Skyway or the Youth Parliament.

The vehicle we chose to debate was the recent riots.

Beloware a few of the pub, the Blue Boar. Maldon and the river

starting with one of part of lower Maldon high street.

The front of the Blue Boar

The back of the Blue Boar

Reception lounge

Church St, leading to The Hythe and the river

                                                                                                                                        Photographs by David White

All in all it was a very instructive and educational weekend, set in a lovely spot.

I recommend it to all current and future panel members.

by David White (sec. of the panel)

  • Anti-Social Behaviour childrens events Clapton news Hackney Homes & Pinnacle housing estate leaseholders local environs local history Panel - general Reference resident involvement residents tenants & residents association TRA Training Uncategorized young london
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