LOOKING FOR How to OBJECT to The OLD TRAM DEPOT re-development?
or how to Demand an Area Action Plan for Clapton?
see the “NEWS” page
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Panel Chair: Mavis McGee. Vice-chair: George McGee. Treasurer: Susam Borghys.
Email: claptonpanel@gmail.com
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The full new
“Report Anti-Social Behaviour online” website
…is now up on the Hackney Homes website.
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There’s a big “REPORT ASB ONLINE” link on the home page
of the Hackney Homes website
on the right hand side right above “REPORT A REPAIR ONLINE”
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You can get to it from here as well.
Just click on the “Report ASB” button below.
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“Report anti social behaviour online by clicking on the link below. All information will be treated confidentially. Information will not be disclosed to a third party without your consent. You may complete the form anonymously is you wish to do so.”
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If you have an ASB case to report and want to speak to someone, contact your Neighbourhood Office.
NE Neighbourhood Office (Clock Hse) 020 8356 6500 – 9am to 5pm.
From 7pm to 5am call 020 8356 3310 - seven days week.
You can also text: 0752 7385 603
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See also the service standards and what to expect:
under the Report button (or click the button here)
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There is also an”Anti-Social Behaviour” page on the Hackney Homes website which includes:
• Your enquiry
• What is anti social behaviour?
• What can be done
• Drug dealing and harassment offences
• Report anti social behaviour online
• Anti social behaviour text messaging service
• Anti social behaviour out of hours helpline
is at this link:
http://www.hackneyhomes.org.uk/hcs-antisocial-behaviour.htm#asbonline
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When making a report (note from the Panel Sec.)
Until a Report number is generated automatically or you’re given the option to print out your report I recommend making a note of exactly when you made the report(s), especially if you didn’t leave your name or have sent in details on more than one report.
Some of the new questions you may think unnecessary but remember this is a Hackney wide site. Some are there to help to get the report to the right person straight away so it can be dealt with quickly.
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The scalable satellite map is presenting problems but we hope to have one at a later date so you can just put a mark on the map where the incident occurred.
Other than that I think it’s great. Of course, you will have an opportunity to give your views as the new site will have a formal period of consultation at some stage.
This site is being built by Hackney Homes so that later on it can be fully incorporated into the new “Universal Housing” software from Civica (see below) rather than the more “finished” comprehensive “bought in” site it might have been from the word go. It should more than suffice, perhaps even be better as long as the associated new service standards are met.
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Service Standards
Recently I was asked if the “confirmation… …in three days” referred to “what to expect” was from the date of the incident or date of the report.
It is from the date of the report and refers to CCTV footage.
You should get confirmation of your report the next day.
If there is CCTV footage you should get confirmation it has been viewed within working 3 days – ie within 3 working days
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You can leave a comment or suggestion for the website here
in “Leave a Comment “ at top left or email: claptonpanel@gmail.com
or to Hackney Homes directly at
getinvolved@hackneyhomes.org.uk – 020 8356 7845
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“Universal Housing“
Hackney Homes (commissioned by the council) and Civica’s £1.9 million agreement
for its “Universal Housing” software and management tools – provides basis for new IT infra-structure:
link:
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Want to get involved or resolve an issue? . . . see further below
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This site is to keep you informed of the work your representatives are doing on your behalf at the Clapton Panel. This panel is a neighbourhood sub-committee of the Hackney Homes N.E. Executive Residents Panel and is part of the resident participation program. There are two sub-committees in the north east, the second is the Stamford Hill sub-committee panel. The panels members are solely local residents, voted onto it by local estate TRAs.
As members of the Clapton panel we do our best to speak on behalf of residents in approx’ 3,570 homes in & around E5. If you are a Hackney Homes resident or leaseholder living in Clapton, this means you.
The Stamford Hill panel does the same for approx’ 3,803 homes in & around N16.
We regularly invite Hackney Homes & Pinnacle officers as well as local councillors and council officials to attend our meetings in order to ask questions and hold them to account. At our monthly meetings we have 2 reps from each of several local Tenants & Residents Associations and keep in touch with some 30 more.
We want to hear from you.
Help us speak on your behalf with some authority – tell us what you need, what you’d like and what problems you have now.
Email: claptonpanel@googlemail.com, write a message in “comments” below (we’ll get back to you), phone the chair (leave a message) on 07530 926 023 or get involved yourself.
See “If you would like to get involved…” further below.
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If you’d like to attend one of our panel meetings
Voice an issue or simply observe – you are most welcome. We have limited space though, so to avoid disappointment reserve a seat early – either with the panel secretary (David White) by emailing claptonpanel@googlemail.com or phone the chair (Mavis McGee) on 07530 926 023.
The panel meets on the second Tuesday of every month (with a break for August) in Gooch House, Kenninghall Road, Clapton E5, starting at 7pm
* 9th February 2010
*9th March 2010 (Annual General Meeting)
NOTE: Don’t forget you must reserve a seat first. Some meetings are standing room only.
You can see the minutes of our meetings for the whole year on the “MINUTES” page.
The role of the panel and a more besides is available on the panel’s page of the Hackney Homes website:
http://www.hackneyhomes.org.uk/hhs-claptonpanel.htm
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Hackney Homes is the ALMO (at Arms Length Management Organization from the council, with, at the start at least, the local authority as the sole shareholder) which contracts TMO’s (Tenant Management Organizations) like Pinnacle & other management companies to run things.
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Pinnacle is responsible for Housing Management in two of Hackney’s Neighbourhoods: the Shoreditch Neighbourhood area (about 5,000 properties) since the 1st July 1998 and the North East area (about 7,500) since 2nd April 2007 and is directly responsible for these services:
1. Income collection
Collection of current rent
Collection of rent arrears that have built up over a period of time
Preventing rent arrears
2. Tenancy Management
Tenancy breaches
Dealing with all requests for changes of tenancies i.e. succession to
tenancy, assignments of tenancies, requests for joint tenancies, name change etc.
Anti-social behaviour, harassment & resident dispute
Unauthorised occupation, squatted and abandoned properties
Tenancy audits
Initial tenancy visits
Dealing with requests for alterations
Working closely with other agencies in assisting vulnerable tenants sustain their tenancies
Collating information relating to insurance and compensation claims
Dealing with requests for the installation of aerials / satellite dishes
3. Estate Management
Co-ordinating and attending walkabouts
Conducting block inspections
Attending enhanced tenants & residents association meetings and co-ordinating
responses to action points
Processing garage and parking permit applications
4. Voids & Re-housing
Letting properties allocated by Hackney through the ‘Choice Based Letting Scheme’
Dealing with all request to transfer
Leasehold Management
Dealing with general leasehold enquiries and providing relevant information as appropriate
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The Neighbourhood Contract Manager is Adis Pajic.
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Your local Housing office:
North East Neighbourhood Office
Clock House, 149 Stamford Hill,
London, N16 5LG
Clock House, 149 Stamford Hill,
London, N16 5LG
This link is to a map showing where Clock House is located:
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* Opening hours : Monday – Friday: 9am – 5pm
* Tenancy queries: 020 8356 6500 (Mon-Fri 9am – 5pm)
* Minicom number: 020 8356 3594 (Mon-Fri 9am – 5pm)
* Repairs, maintenance and cleaning: 020 8356 3691
Email: northeastneighbourhood@hackneyhomes.org.uk
Website:
http://www.hackneyhomes.org.uk/hc-neighbourhood-housing-offices…
BTW If you see a 404 error “FILE NOT FOUND” in the “Site preview” window don’t worry, it works.
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Hackney Homes office at 136-142 Lower Clapton Road is not a neighbourhood office, rather the office base for Clapton resident participation team, the complaints dept, youth projects etc, so does not deal with the everyday matters the Neighbourhood office at Clock House does.
If you think the lower Clapton Road office can help you I recommend you phone Clock House first on 020 8356 6500
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Find your Estate Manager, TRA or RPO
(TRA: Tenants & Residents Association. RPO: Resident Participation Officer)
- To find out who your estate manager is & get their contact no. click on “Find your estate manager’s name & ext. no.” under “Essential reference” in the top right column.
- To find out if your estate has a TRA and who to contact, click on “List of all TRAs with RPO contact no.” under “Essential reference” in the column on the right.
If you have any queries please contact us at: claptonpanel@googlemail.com
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The DAILY COMIC – right hand column
is our rss feed, not an invitation to subscribe
so if you click on one you’ll just go to the comic page.
(right click & select “Open in a new tab” or “window”)
It’s on every page at the bottom of the right hand column!
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We hope you all enjoyed the
Clapton Panel’s
Huge Community FUN DAY on Sept 5th!
We thought it went brilliantly.
Just enough visitors to finish off all the food – plus a few more.
Everyone seemed to enjoy the day.
The weather was just about perfect too.
(Photos further below)
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“Outcomes”
Our primary objectives were to raise awareness of the Clapton Panel among Hackney Homes residents and to encourage estates without TRAs to form one, or a suitable resident to think about becoming a “Key resident” and so have direct access to the EIB (Environmental Improvement Budget) and 184 (Resident diirected communal repairs & alteration) as well as being eligible to have representation with voting rights on the Clapton Panel.
Our other objectives had residents general welfare and access to Hackney Homes services in mind – to show residents some of the information, help and services offered by a range of organizations available to them.
We hoped and aimed for between 300 and 500 visitors.
As it turned out, with staff and invited stands we did indeed have around 450 visitors over the 4 hours of the event.
We did raise awareness of both the panel and the services and help available to residents as well as generating interest in the TRA & resident involvement system – gratifyingly from several younger (under 30) residents.
There is still work to do in “follow up” but even without it I think it’s fair to say that overall the event was successful enough to hold it again next year, perhaps even slightly bigger (certainly better with the odd organizational lesson or two learnt).
(D.White Sec.)
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Link to LOTS MORE PHOTOS at:
http://www.flickr.com/photos/davidandseb/sets/72157622350251576/
(My favorite shot, effects in Photoshop CS4 & Nik FX col pro – all photos by David White)
The 3 above are of WackyRymel’s “EscenTrick” street dancers.
YouTube VIDEO
EscenTricks Millfields performance
(the last set featuring WackyRymel & Rockzz):
http://www.youtube.com/watch?v=vLbA-rj5wpc
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email: wacky-lawrence@hotmail.com
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The shot below is of “Nemesis” street dancers
Everyone enjoyed the NEMESIS dancers – at one point the appreciative crowd was whooping, screaming and whistling so loudly they drowned out the backing music!
contact Nemesis via email: sonia.bradley@hackneyhomes.org.uk
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Felix Joseph’s NEWHAM STEEL BAND
Above: Felix Joseph and the Newham Steel Band. About as good as it gets – really professional musicians. We rather “lucked out” there.
Highly recommended - email: felixsteelpan@yahoo.co.uk
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The poster
The “teaser” poster
The site plan
Here’s the first panorama. It’s a little deceptive at this scale. Even early on there were quite a few people which you can just about make out on the tree line, in front of the stage and all the way to the food stands on the far left behind the pop-up.
If you click on the picture it will come up in a separate tab or window – if you click on it again it should come up full size…
…about 10 inches high by about 26 inches wide.
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Here’s some more of my quick digital snaps:
(There are better versions of these same shots on my Flickr stream)
with Lightroom, Photoshop and Nik FX pro work done to them to recover burnt out areas etc)
http://www.flickr.com/photos/davidandseb/sets/72157622350251576/
Above: “Goalden Events” table football tournament – excellent.
All 6 tables were occupied continuously. Half hourly tournaments with prizes.
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Remember, click on any of the above photos to bring them up in a new tab or window then click on them again to see them full size – you can them download them if you wish.
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Below is a copy of our new 15 foot x 3 foot PVC banner – used on the day for the first time.
updated 16th Sept – including the “Grants” section of EIB page
N.E. Wardens mobile no’s with patrol area & surgeries
now on the “Contacts” page.
The panel has just elected a new chair (Mavis McGee), vice-chair (George McGee), treasurer (Susan Borghys) and secretary (David White), yours truly.
You can contact me or direct any correspondence to the panel at claptonpanel@googlemail.com or by leaving a comment here with your contact details and query and I will get back to you.
Over the next few days and weeks I will update this site so it encompasses all the work and activities the panel is involved with – and correct my grammar as this is just to get the ball rolling.
Fortunately, I am a graphic artist so have started to design a letterhead for the panel.
Below is the rough chosen by the panel and from which I will produce accurate finished visuals for final approval.
An image similar to the one below may take the place of the illustration in the top right corner of the letterhead (left), once it’s had the same “sketch” treatment.
You can see all the roughs & visuals for both the letterhead and several logo designs at:
https://sites.google.com/a/davidwhitedesign.co.uk/current/Home
and here:
https://sites.google.com/a/davidwhitedesign.co.uk/current/more-clapton-panel-logo-experiments
and here:
and the first set of final visuals at:
https://sites.google.com/a/davidwhitedesign.co.uk/current/Home/clapton-panel-l-h-visuals
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Update – 25th May
This is the the latest letterhead visual “lorum ipsum” (text indicated) version.
As you can see, there are quite a few refinements and is very close to being finished.
The full range of the latest visuals are available to see at :
https://sites.google.com/a/davidwhitedesign.co.uk/current/Home/clapton-panel-l-h-visuals
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Final update to Letterhead design – July
Above is the final printed version
click on it to bring it up close to full size in a new tab/window
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Re: the old “letterhead”
By the way, the old “letterhead” was not really a letterhead at all, just some badly type designed text with a circa 1980 microsft word clipart pic of a family of 4 sitting around a table just slapped in top left (I think).
It badly needed updating – DW (Sec.)
…and Borough wide Groups
UPDATED 24th June ‘09
If you would like to get involved…
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New - generic “Get involved” contact email and phone no
for general inquiries & a catch-all for specific ones which
will then be forwarded to the appropriate person or office:
getinvolved@hackneyhomes.org.uk
020 8356 7845
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…here is the name of the RPO for your neighbourhood.
- Sam Lewis (covering Queensbridge and De Beauvoir) ext: 6755
- Coralie Francis (covering North East- Clapton) ext: 8419
- Debbie Onyekwuluje (covering Shoreditch) ext: 8416
- Derek McKenley (covering Homerton) ext: 8418
- Emmanuel Malm (covering Stoke Newington) ext: 6694
- Christine Rowe (covering North East – Stamford Hill) ext: 2117
- Mariarosa Frasca (covering parts of Homerton, Stoke Newington and Central Hackney) ext: 6133
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Here is the Resident Involvement Structure in diagrammatic form
with contact details for the “BME Groups” (below structure plan)
(The Clapton Panel is a NEIGHBOURHOOD PANEL)
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Here (below) is a link to see the diagram above FULL SIZE:
http://www.flickr.com/photos/37509122@N03/3461861026/sizes/o/in/set-72157617113134082/
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BOROUGH WIDE GROUPS:
* Black & Minority Ethnic Groups
contact Emmanuel Malm on 020 8356 6694
Email: emmanuel.malm@hackneyhomes.org.uk
* Leasholder & Freeholder Forum,
website:
http://www.hackneyhomeowners.org.uk
Email: info@hackneyhomeowners.org.uk
Address: Hackney Borough-Wide Leaseholder & Freeholder Forum (HBLFF), c/o 1 Angrave Court, Scriven Street, London, E8 4HY.
* Disability Forum, contact Mariarosa Frasca on 020 8356 6133
Email: mariarosa.frasca@hackneyhomes.org.uk
* Hackney Youth Parliament (HYP), Contact Nathan Cato (Youth Participation Worker) on 07976 342 244
Email: nathan.cato@hackney.gov.uk
or phone 020 8986 0285
email: hyp@hackney.gov.uk
website: http://www.thehype.info/hackney_youth_parliament.html
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the link below is to the Clapton Panel photostream at:
http://www.flickr.com/photos/37509122@N03/sets/
with lists and diagrams as follows:
- Resident Involvement Structure diagram (incl. borough wide groups)
- NE Estates List with estate managers name & contact details
- List of all TRAs with Resident Participation Officer’s contact details
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If you’re not familiar with “Flickr” you may like to see this short video tutorial I’ve made showing how to get from the opening thumbnail views of the lists to full size views – which you can then download if you wish too as well:
http://www.youtube.com/watch?v=88KSMrB7vd8
If anyone would like further video tutorials about how to use this site (or anything you might find useful), please let me know by adding a note it in “comments” here or email me at “claptonpanel@googlemail.com”.
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If you have an issue and you’d like our help…
… you can contact us at claptonpanel@googlemail.com
Tell us what the issue is and we’ll either be able to help, speak on your behalf or direct you the person or staff member in the best position to help, whether it’s Hackney Homes, Pinnacle or Hackney Council.
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D A V I D W H I T E D E S I G N
Website and graphics
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