Hackney Homes ASB reporting website
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The “Report Anti-Social Behaviour online” website
…has been up for some time now and is working extremely well, 24 hours a day, 7 days a week
YOU CAN REPORT ALL TYPES OF INCIDENTS
using the online reporting website
There’s a “REPORT ASB ONLINE” link on the right hand side
of the Hackney Homes website home page
or
.Just click on the “Report ASB” button below:
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“All information will be treated confidentially so information will not be disclosed to a third party without your consent.
You may complete the form anonymously is you wish to do so.”
NOTE: You can still give an email address or mobile phone no without giving your name so officers can update you or ask more questions if needed.
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If you have an ASB case to report and want to speak to someone, contact your Neighbourhood Office.
NE Neighbourhood Office (Clock Hse) 020 8356 6500 – 9am to 5pm.
The main ASB phone number (Nov 2011):
call 020 8356 3310 - seven days week.
You can also text: 0752 7385 603
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See also the service standards and what to expect:
under the Report button (or click the button here)
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There is also an”Anti-Social Behaviour” page on the Hackney Homes website which includes:
• Your enquiry
• What is anti social behaviour?
• What can be done
• Drug dealing and harassment offences
• Report anti social behaviour online
• Anti social behaviour text messaging service
• Anti social behaviour out of hours helpline
is at this link:
http://www.hackneyhomes.org.uk/hcs-antisocial-behaviour.htm#asbonline
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About the website (note from the Panel Sec.)
You can use the website to report ALL incidents
That is so that even if no immediate action need be taken, officers will start a case file which you can add to, enabling officers to build up a picture.
A series of minor incidents can be as bad a single more serious incident because it affects you day after day.
Report incidents even if you don’t know who is responsible – somone else might or if there’s CCTV, officers can view the footage to investigate.
Some of the new questions you may think unnecessary but remember this is a Hackney wide site. Some questions are there to help to get the report to the right person straight away so it can be dealt with quickly.
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Service Standards
Recently I was asked if the “confirmation… …in three days” referred to “what to expect” was from the date of the incident or date of the report.
It is from the date of the report and refers to CCTV footage.
You should get confirmation of your report the next day.
If there is CCTV footage you should get confirmation it has been viewed within working 3 days – ie within 3 working days
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You can leave a comment or suggestion for the website here
in “Leave a Comment“ at top left or email: claptonpanel@gmail.com
or to Hackney Homes directly at
getinvolved@hackneyhomes.org.uk – 020 8356 7845
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