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Hackney Homes & the panel

July 12, 2013

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Want to get involved or resolve an issue? . . . see further below

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This site is to keep you informed of the work your representatives are doing on your behalf at the Clapton Panel. This panel is a neighbourhood sub-committee of the Hackney Homes N.E. Executive Residents Panel and is part of the resident participation program. There are two sub-committees in the north east, the second is the Stamford Hill sub-committee panel. The panels members are solely local residents, voted onto it by local estate TRAs.

As members of  the Clapton panel we do our best to speak on behalf of  residents in approx’ 3,570 homes in & around E5. If you are a Hackney Homes resident or leaseholder living in Clapton, this means you.

The Stamford Hill panel does the same for approx’ 3,803 homes in & around N16.

We regularly invite Hackney Homes officers as well as local councillors and council officials to attend our meetings in order to ask questions and hold them to account. At our monthly meetings we have 2 reps from each of several local Tenants & Residents Associations and keep in touch with some 30 more.

To see what issues we are dealing with currently, see the MINUTES of MEETINGS page

We want to hear from you:

Help us speak on your behalf with some authority – tell us what you need, what you’d like and what problems you have now.

Email: claptonpanel@googlemail.com, write a message in “comments” below (we’ll get back to you), phone the chair (leave a message) on 07530 926 023 or get involved yourself.

See “If you would like to get involved…” further below.

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If you’d like to attend one of our panel meetings

Voice an issue or simply observe – you are most welcome. We have limited space though, so to avoid disappointment reserve a seat early – either with the panel secretary (David White) by emailing claptonpanel@googlemail.com or phone the chair (Mavis McGee) on 07530 926 023.

The panel meets on the second Tuesday of every second month (with a break for August)  in Gooch House, Kenninghall Road, Clapton E5, starting at 7pm

The next meeting is our AGM on Tue 12th March.

NOTE: Don’t forget you must reserve a seat first. Some meetings are standing room only.

You can see the minutes of our meetings for the whole year on the “MINUTES” page.

The role of the panel and a more besides is available on the panel’s page of the Hackney Homes website:
http://www.hackneyhomes.org.uk/hhs-claptonpanel.htm

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Hackney Homes is the ALMO (at Arms Length Management Organization from the council, with, at the start at least, the local authority as the sole shareholder) which contracts TMO’s (Tenant Management Organizations) like Pinnacle & other management companies to run things.

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Up until 1st April 2011 Pinnacle was responsible for Housing Management in two of Hackney’s Neighbourhoods: the Shoreditch Neighbourhood area (about 5,000 properties) since the 1st July 1998 and the North East area (about 7,500) since 2nd April 2007 and is directly responsible for the services listed below

They all now come in-house to Hackney Homes

Proposed new Hackney Homes estate management structure

A completely new structure is well into development with some new posts already filled.

It proposes to divide Hackney into three main areas – north, central and south, each with its own team and set of new office based managers with a team leader overseeing a small group of housing officers, who will be out on estates dealing with issues.

The process is three quarters way along, however, Resident Panels across Hackney have concerns about the new structure and are currently communicating them to Hackney Homes senior management.

NEW Clapton Area staff in post now (March 2013)

Team Leader – Mark Hickson

Estate Manager – Maria Rosa Francesca, Job Share Mon to Wed morning.– additional Estate Manager – Michael Douglas (full time)– Patch – Landfield – includes Landfield & Beckers.

Estate Officer – Tony Williams – Patch – Nightingale – includes Nightingale & Hunsdon

Estate Officer – Ellen McCarthy – Patch – Leabridge – includes Beecholme & The Mount

Estate Officer – Phaulyne McCalla – Jack Watts – includes Jack Watts & Wrens Park

Estate Officer – Abdul Gesod – Northwold – includes Lea View & Tower Gardens

Estate Officer –. Sarah Swasey– Lower Clapton – includes Gooch House and Powell, Newcomer house, lower Clapton rd, Almack rd, Linscot rd, Pond Farm.

At Clock House you can deal with the following issues 

1. Income collection

Collection of current rent
Collection of rent arrears that have built up over a period of time
Preventing rent arrears

2. Tenancy Management

Tenancy breaches
Dealing with all requests for changes of tenancies i.e. succession to
tenancy, assignments of tenancies, requests for joint tenancies, name change etc.
Anti-social behaviour, harassment & resident dispute
Unauthorised occupation, squatted and abandoned properties
Tenancy audits
Initial tenancy visits
Dealing with requests for alterations
Working closely with other agencies in assisting vulnerable tenants sustain their tenancies
Collating information relating to insurance and compensation claims
Dealing with requests for the installation of aerials / satellite dishes

3. Estate Management

Co-ordinating and attending walkabouts
Conducting block inspections
Attending enhanced tenants & residents association meetings and co-ordinating
responses to action points
Processing garage and parking permit applications

4. Voids & Re-housing

Letting properties allocated by Hackney through the ‘Choice Based Letting Scheme’
Dealing with all request to transfer
Leasehold Management
Dealing with general leasehold enquiries and providing relevant information as appropriate

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The NE Neighbourhood Manager is Clive Taber.

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Your local Housing office:

Clock House

North East Neighbourhood Office
Clock House, 149 Stamford Hill,
London, N16 5LG

This link is to a map showing where Clock House is located:

http://www.streetmap.co.uk/newmap.srf?x=533641&y=187897&z=0&sv=n16+5lg&st=2&pc=n16+5lg&mapp=newmap.srf&searchp=newsearch.srf

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Office Opening hours : Monday – Friday: 9am – 5pm
NEW PHONE NUMBER 020 8356 4440

Repairs, maintenance and cleaning (all hours ph): 020 8356 3691

Email: northeastneighbourhood@hackneyhomes.org.uk

Website:

http://www.hackneyhomes.org.uk/hc-neighbourhood-housing-offices

BTW If you see a 404 error “FILE NOT FOUND” in the “Site preview” window don’t worry, it works.

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Hackney Homes office at 136-142 Lower Clapton Road is not a neighbourhood office, rather the office base for Clapton resident participation team, the complaints dept, youth projects etc, so does not deal with the everyday matters the Neighbourhood office at Clock House does.

If you think the lower Clapton Road office can help you I recommend you phone Clock House first on 020 8356 6500

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