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Check the Essential Reference and Housing links on the right for contact details of your local estate manager, local Residents Participation Officer and more.

NOTE: The list of Agencies & Support Services below may not all be up to date but most have been checked and are current.

(Ed. 16th June 2010)


The Clapton Panel

To contact the chair (Mavis McGee) or secretary (David White)


or phone the chair on 07530 926 023


Hackney Homes housing office

Managed by their housing partner Pinnacle:
Clock House
149 Stamford Hill
London N16 5LG

* Opening hours : Monday – Friday: 9am – 5pm
* Tenancy queries: 020 8356 6500 (Mon-Fri 9am – 5pm)
* Minicom number: 020 8356 3594 (Mon-Fri 9am – 5pm)

The Neighbourhood Contract Manager is Adis Pajic.





Call the



020 8356 3691

to report internal & communal repairs

and for queries about maintenance and cleaning.

Opening hours

Monday to Friday 8am-7pm


Saturdays 9am-1pm.

Service 24 hours a day, 7 days a week

is accessed by

calling 020 8356 3691 first.





If you have an ASB case to report and want to speak to someone

contact your Neighbourhood Office.
NE Neighbourhood Office (Clock Hse) 020 8356 6500 – 9am to 5pm.
Main ASB phone line call 020 8356 3310 – seven days week.

You can also text: 0752 7385 603

ASB team

  • Elsie Sharples – ASB manager
  • Lorraine Thomas – Neighbourhood Relations
  • Claudette Stewart – Neighbourhood Relations
  • Christine Noel – ASB officer
  • Stuart Limbrick – ASB officer
  • Chris Dew – ASB officer

Clapton Estate Managers (Dec 2011)

  • Sukhy Boothe: Jack Watts, Radley Sq & Southwold, Wren’s Park.
  • Natalie Johnson: Bakers Hill, Kier Hardie, The Mount, Hunsdon, Moreton Close, Mt Pleasant Lane, Nelson Mandela.
  • Marcia Campbell: Nightingale, Lea View, Powell Hse (GABS), Goldcrest Mews.
  • Esther Ojimba: Beecholme, Casimr, Gooch Hse, Ickburgh, Melford Ct, Pond Farm, Narford Rd.
  • Tony Williams: Landfield, The Beckers, Tower Gardens, Dunnock Mews.

Call Clock House on 020 8356 6500 – 9am to 5pm.
Main ASB phone line to 5am call 020 8356 3310 – seven days week.


The wardens surgeries are currently (May 2011) not being offered

watch this space


Your local “bobby”

(click on the blue links below)

Safer Neighbourhoods local ward teams for Hackney:

BrownswoodCazenoveChathamClissoldDalstonDe Beauvoir

Hackney CentralHackney DownsHaggerstonHoxtonKing’s Park

LeabridgeLordshipNew RiverQueensbridgeSpringfield

Stoke Newington CentralVictoriaWick


Hackney Homes contact page with council & essential services plus other useful contacts


Tenants & Residents Associations


Resident Participation Officers contact details.

The link will take you to a 4 page list ofall Tenants & Residents Associations in the NE.

When you get to the link page, just click on the list page(s) thumbnail

to bring it up full size.


Hackney Homes Senior Staff & Managers

New for 2011 (correct Dec 2011)

Charlotte GravesChief Executive

Neil IsaacFinance & Resources Director

Neehara WijeyesekeraDivisional Head of Tenancy and Leasehold Services

Judith MorrisonHead of Leasehold & Right to Buy

Jonathan OxladeHead of Asset Management

Jim PattersonHead of Building Maintenance

To contact any of the above by email insert the appropriate name in:


Details of senior staff on the “Meet the executive team” page of the Hackney Homes website:


Hackney Homes Organizational chart


Lists all departments and shows there place in the organization



EIB queries:

Your Estate Manager for initial enquiry (see “Essential Reference” top right column)

Further enquiries:

email address for all EIB enquiries:


David Mulligan
Resident Participation Support Officer, Resident Services.
Tel: 020 8356 4369

Johanna Evans
184 Quality Officer, Planned Maintenance.
Tel: 020 8356 3960


184 queries:

email address for all 184 enquiries:


Hackney Council Services

* Wardens – 020 8356 6569/6527
* Hackney Service Centre – 020 8356 3000
* Housing and Council Tax Benefit – 020 8356 3399
* Council Tax Queries – 020 8356 3154
* Domestic Violence Unit – 0800 056 0905
* Noise reporting – 020 8356 4455
* Racial Harassment Unit – 0800 056 0905
* Roads maintenance (gullies and drainage) – 020 8356 2897
* Potholes and defects – 020 8356 2897
* Rubbish Collection/Recycling – 020 8356 6688
* Standards and Complaints Team – 020 8356 3000
* Stray Animals (Animal Warden) – 020 8356 6688
* Street Lighting – 020 8356 2897
* Bulky Waste/Street Cleaning (five free items per visit) – 020 8356 6688
* Debt Counselling – 0870 126 4013

* Street parking permits 020 8356 8877 – (contact your Neighbourhood Office for estate parking permits)


Sewerage (Thames Water) – 0845 920 0800


Carla Ferrarello
Tel: ext. 2360
Estate Plans Co-ordinator at Hackney Homes
Ensure a more co-ordinated approach to asset management by providing an overall local plan which bring all source of funding together
Engage residents in the development of a long term community vision for their estates
Co-ordinate the work of residents and officers involved in the estates planning process to ensure all can make a positive contribution to the plans and influence Hackney Homes’ decisions at a more strategic level

Estate Plans

Carla FerrarelloEstate Plans Co-ordinator at Hackney Homes

Tel: O208 356 2360


Ensure a more co-ordinated approach to asset management by providing an overall local plan which bring all source of funding together.

Engage residents in the development of a long term community vision for their estates.

Co-ordinate the work of residents and officers involved in the estates planning process to ensure all can make a positive contribution to the plans and influence Hackney Homes’ decisions at a more strategic level.



Black & Minority Ethnic Groups

contact Emmanuel Malm on 020 8356 6694


Leasholder Forum

contact Pat Ronayne on 0208356 2146

Disability Forum

contact Mariarosa Frasca on 020 8356 6133


Hackney Youth Parliament (HYP)

Contact Nathan Cato (Youth Participation Worker) on 07976 342 244


or phone 020 8986 0285


website link:


Diane Abbott
Diane Abbott

Diane Abbott’s personal website:


How I can help you

I may be able to help if you:

* are having problems with a government body
* have made a complaint or filed a claim and want to know how it’s progressing
* have been told you aren’t entitled to something and you disagree
* want to make a complaint about a government body to the Parliamentary Ombudsman
* want to get in touch with an organisation that will give you support and advice

If I am unable to help you I will try to direct you to someone who can.

Strict Parliamentary protocol means that MPs are only allowed to take up cases on behalf of their own constituents. Please check whether you are a constituent using the constituency locata service.

If you think I can help you please contact George Chalkias on:

Tel: 020 7219 4330

or you can write to:

Diane Abbott MP, House of Commons, London SW1A 0AA

Forthcoming Advice Surgery details

Friday 22 May 2009 – By appointment only

Abney Public Hall, 73a Stoke Newington Church Street, London N16 0AS
3:00 pm to 5:00 pm


Diane’s “They work for you” webpage:

Diane Abbott's page
Diane Abbott’s page

Get email from your MP:

Diane Abbott
Discuss it with your MP and other local people:

This will enable you to receive emails from Diane Abbott in
Hackney North and Stoke Newington and leave comments

When your MP sends you mail it won’t be one-way spam, and it won’t be an inbox-filling free-for-all. Instead, each email comes with a link at the bottom, which takes you straight to a web page containing a copy of the email your MP wrote, along with any comments by other constituents. To leave your thoughts, you just enter your text and hit enter. There’s no tiresome login — you can just start talking about what they’ve said. Safe, easy and democratic.


ANCHOR “handyman services”

for the over 60’s, disabled or vulnerable

anchor at home

At home services include any work in the home or garden that doesn’t fall within Hackney Homes repairs program.
For example your back garden or indoors things like putting up a shelf or painting.

Local office:
133 Stoke Newington High Street, N16 0PH
Phone: 0207 249 4534
Fax: 0207 241 6501

or phone head office free on

0800 050 2100

and ask for the North London branch

A totally trustworthy and highly professional workforce, all of whom have been thoroughly checked before joining our team.
Honest great value prices, with no call-out charges and no VAT to pay on labour.
A completely reliable and locally based service, tailored to you

Cost £10 for 2 hours – Anchor can help you get a grant if you’re eligible



The organisations listed below provide direct help, advice, information and in some cases representation.

Advisory Service for Squatters
Angel Alley, 84b Whitechapel High Street
Whitechapel, London, E1 7QX
Telephone:     020-32160099
Fax:     020-3216-0098
Office Hours- Monday to friday 2pm-6pm.

Age Concern Hackney
Information Service
22 Dalston Lane,
London, E8 3AZ
Tel: 020 7249 7149
The information line aims to answer queries on any subject or to put caller
in touch with someone who can. Runs a drop-in service as well as a free helpline.

Citizens Advice Bureau
Hackney Mare Street CAB
236-238 Mare Street,
London, E8 1HE
Tel: 0208 525 6350 (General Office),
Free and confidential advice
and information to the public on a wide range of subjects.

City and Hackney MIND
Legal Advice Surgery
8-10 Tudor Road
London, E9 7SN
Tel: 0208 985 4239 Fax: 0208 985 5871  – 020 8525 2327 (info and appointments)

The City and Hackney MIND Legal Advice Surgery is a free service available for people experiencing mental health difficulties.

City & Hackney MIND
Whiston Road Hostel, 38 Whiston Rd, E2 8BW
Tel: 020-7613-5326
Main Aims: Low to medium support hostel run by City and Hackney MIND providing accommodation for people with mental health needs.
Opening times: MON to FRI: 9am – 5pm. linked to LB Hackney or London
Those w/ high support needs that can’t be met by the project
18 – 65 Self or any support agency, initial contact by phone
Minimum: 6 months Maximum: any Infrequent. Operate a waiting list

Estate Safety Team
Hackney Homes, Landlord Services,
Nightingale Estate Office,
20 Olympus Square, London, E5 8PL
Phone: 020 8356 1902/1906 (General Enquiries)
Phone: 020 8356 3333 (Drugs Hotline)
Fax: 020 8356 1900
Estate Safety runs a Drugs Hotline for reporting housing fraud and incidents of serious crime and disorder and it also investigates any irregularities in Council housing stock, e.g. subletting of Council tenancies and carries out audits to confirm Council tenancies.
All calls and emails are treated as anonymous and in complete confidence.
Practice Boundaries: Hackney.

Finsbury Park Action Group
Alexandra National House,
330 Seven Sisters Road,
London, N4 2PJ
Tel: 020 8802 2612
Aims to improve the quality of life for people living and working in Finsbury Park.
Finsbury Park Homeless Families Project (also Alexandra Nat. H’se) 020 8802 3257

Gems Outreach
10 Kempton House,
Phillipp Street,
London, N1 5PE
Tel: 020 7923 7986 or 020 7359 0804
Drop-in community centre for resettlement support, meals service, housing advice
and accommodation referrals.

Hackney African Organisation
African Hall,
22 Ashwin Street,
London, E8 3DL
Tel: 020 7249 3420
Acommunity centre and advisory services on housing, welfare rights,
immigration and nationality and community development.

African Support and Project Centre (A.S.P.C)
Address: c/o Hackney Council for Voluntary Service (HCVS),
84 Springfield House, 5 Tyssen Street,
London, E8 2LY View map
Tel: 020 7923 1962 Fax: 020 7275 8577

Main Aims: The African Support and Project Centre was established for the benefit of African French, Lingala and Swahili individuals and families in the UK (refugees and asylum seekers French, Lingala and Swahili speaking from different African countries.
The African Support and Project Centre’s main services are the provision of general information advice, signposting and referral services on immigration and hard cases, interpreting and translation services, help with training and job search, escort service to offices, local authority offices, GP, schools, colleges etc and outreach service.
Languages: French Lingala Swahili
Opening times: MON to FRI: 9am – 5pm.

Hackney Community Law Centre
8 Lower Clapton Road,
London, E5 0PD
Tel: 020 8985 8364 (advice line)
Free legal advice and representation for those who live or work in Hackney.
General telephone advice plus specialist legal work.

Halkevi – Turkish/Kurdish Community Centre
92-100 Stoke Newington Road,
London, N16 7XB
Tel: 020 7249 6980
Provides a comprehensive service for the Kurdish/Turkish refugee communities in London,
catering for their welfare, social health and educational needs.

Hoxton Trust Legal Advice Service
156 Hoxton Street,
London, N1 6SH
Tel: 020 7613 4174
Voluntary Agency providing advice on benefits, debt, housing, employment,
consumer, immigration, education and some small personal injury.

National Association for the Care and Resettlement of Offenders
169 Clapham Road,
London, SW9 0PU
Tel: 020 7582 6500
Email: ,
Resettlement of offenders, prevention of crime and policy advice.

Shelterline (phone only),
Tel: 020 7505 4699
Shelter believes that everyone should be able to live in a decent,
and affordable home, within a strong community.

Womens Link
Womens Housing Advice In London
Rooms 417-419,
London Fruit and Wool Exchange,
Brushfield Street,
London, E1 6EL
Tel: 020 7248 1200 (helpline),
Women’s Link is an advisory service in London for women
having housing difficulties


Agencies Offering Specialist Support Services

Support means assistance and advice from a dedicated worker to cover a wide
range of problems for each client

Hackney Community Drug Services
19 – 20 Tudor Grove,
London, E9 7QL
Tel: 020 8985 3757

Support and Key Working regarding substance use/misuse, for users and families.

Crisis intervention and management.

GP shared care and numerous community development services.

Alone in London
188 Kings Cross Road,
London, WC1X 9DE
Tel: 020 7278 4486 (admin)
Advice, family mediation and advocacy service, housing and resettlement
support service for single homeless people aged 16 to 25.

City and Hackney Alcohol Service
Tower View House,
134 Kingsland Road,
London, E2 8DY
Tel: 020 7613 1313 (helpline)
Aims to reduce the level of harm arising from alcohol misuse by the provision
of treatment services, education and training and misuse prevention.

Homerton Space Project
51 Chelmer Road,
London, E9 6AY
020 8986 4308 (helpline)
Aims to provide safe living space and support services to single young homeless people,
to help them into independent living and sustain their tenancies.

Off Centre Hackney Young People’s Counselling
Advice and Information Service
25-27 Hackney Grove
London, E8 3NR
Tel: 020 8986 4016
Off Centre provides free, confidential counselling to 13-25 year olds in Hackney.
Also offers advice and information on issues that affect young people,
including housing, homelessness.

St Botolph’s Project Advice Centre
Aldgate Advice Centre,
Aldgate High Street,
London, EC3N 1AB
Tel: 020 7283 1950
Aims to achieve a lasting reduction of homelessness in London by enabling single homeless
people to achieve an optimum level of independent living within permanent accommodation
that is suited to their needs.

St Mungo’s
Tel: 020 8762 5500
Hackney Centres
6 Semi-independent Housing Projects
St Marks Rise
Micawber Road
Graham Road
Horton Road
Glyn Road
Kenworthy Road
Non accommodation based services
Turkish & Kurdish Community Health Service
Employment Team (base)
Muslim Resettlement Project

St John-at-Hackney Community Space Centre
St John-at-Hackney Church,
Lower Clapton Road,
London, E5 0PD
Tel: 020 8985 6707
Day Centre for members of the community disadvantaged by poverty, homelessness, isolation,
unemployment and ill health. Our main aim is to prevent further homelessness.

St Mungo’s Regional Office
1 Hercules Place, Holloway,
London N7 6AL
Tel: 020 7263 3800
Fax: 020 7263 9327
Our mental health team, as well as some of our supported housing
and resettlement staff are based here.


Free Food and Clothing

This is available according to the conditions for each agency listed below:

Dellow Centre
82 Wentworth Street,
London E1 7SA
Tel: 020 7375 3915
Mon-Sat 1.00pm-4.00pm

Dunloe Centre
St Saviour’s Priory
Queensbridge Road
London E2 8NS
Tel: 020 7739 9976
Tuesday  10.30am-12noon

Finsbury Park Street Drinkers Initiative
91-93 Tollington Way
London N7 6RE
Tel:020 7263 4140
Monday-Thursday 9.30am- 3.00pm, hot meal 12-3pm
showers, telephone, advice, information, housing support, assistance with ID, passports, legal help
in contacting families, access to substance use services, access to an Irish specific worker.

Gems Outreach Mayville Community Centre
Woodville Road
London N16 8NA
Tel:020 7359 0804 for office,
020 7684 0128 for messages
Fax: 020 7729 8801
Mon-Fri 10am – 4pm
Clients visiting the Mayville Community Centre must make an appointment.
3 Green Lanes
London N16 9BS
Mon-Fri 10am-4pm Provides housing & benefit advice, tenancy support
and referrals for single homeless people

Factory Community Centre
107 Matthias Road
London N16
Thursday 7- 9pm

Regan Way Community Hall

Off Purcell Street, N1 (Hoxton Market) Friday 7pm-9pm

Manna Centre
6 Melior Street, SE1 3QP
(London Bridge tube station or 48 bus – off St Thomas St)
Tel: 020 7403 1931 for Centre.
(for Admin -0207379363)
Mon, Tues, Wed, Thurs, Fri, Sat, Sun – 9.30am-1.30pm Breakfast, lunch, showers, basic housing
and welfare advice. Clothing Store 2nd and last Sunday every month. Health support services.

St James’ Church
Lower Clapton Road,
London E5
Tel: 0208919 5600
Sat. eve. 8pm-9pmSoup & Sandwiches

North London Action for the Homeless
Our Lady of Good Counsel,
Bouverie Road,
London N16 CAJ
Tel: 020 8802 1600
Tuesday 12noon-1.30pm and  Thursday 7.00-8.00pm

Our Lady of Good Counsel
Bouverie Road,
London N16 CAJ
Tel: 020 8800 5250
Saturday 1.30 – 3.00pm Legal Advice (see also NLAH provision)

St Ignatius Church
27 High Road
Stamford Hill,
London N15 6ND
Tel: 020 8800 2121
Every day – 2.00pm-3.00pm (sandwiches and tea)

St John at Hackney Community Space Centre
Lower Clapton Road,
London E5
Tel: 020 8985 6707
Mon, Tues, Wed, Thurs – 10.00am-12noon
various activities and provision

St Mary’s Church Crypt
Upper Street,
Islington, London N1
Tel: 020 7226 3400
Mon – 11.30am-1.30pm (soup and sandwiches)
Thurs- 7.00pm-9.00pm (Legal Aid advice)

Seventh Day Adventist Church
Yoakley Road,
London N16
Tel: 020 8800 8422
Wed – 11.00am-2.00pm Open Doors – hot meal, clothes, advice
Also every Sunday from 8.00pm in The Strand/ Spitalfields – clothes and food

The Shoreditch Drop-In Centre
St Leonard’s Church,
Shoreditch High Street,
London E1
Tel: 020 7739 0566
Tues, Wed & Fri  – 2.00pm –4.00pm (hot drinks, sandwiches, chat, advice)
Mon, Wed, Thurs, Fri 10-12noon and Tues 9.30-11.00am

Shoreditch Tabernacle Baptist Church
20 Hackney Road,
London E2 7NS
Tel: 020 7739 8120
Sat – 3.00pm-7.00pm
The Union Chapel (Highbury Corner)

The Vestry
Compton Avenue, Islington,
London N1 2XD
Tel: 020 7359 4019
Sunday 2.00pm-5.00pm (hot food, drinks, clothing, showers, washing m/c, drying m/c)
Mon and Tues a.m. Art class, Tues am Writers & poetry workshop

Whitechapel Mission
212 Whitechapel Road,
London E1 1BJ
Tel: 020 7247 8280
Thurs-Tues – 6.00am-11.00am (Doctor available on Sunday)
(Has shower and toilet facilities)



These provide specialist services, described below:

Anchor Staying Put Hackney
133 Stoke Newington High St
London N16 0PH
Tel: 0207 249 4543 / 6012
Anchor’s ‘Moving On’ service provides information, advice, support and practical
help for older owner-occupiers and private tenants in Hackney to help them stay in their homes.

Domestic Violence/Racial Harassment Team
Christopher Addison House,
72 Wilton Way,
London, E8 1BJ
Tel: 020 8356 4459 (info line),
offers advice, advocacy,
information, support and counselling.

Elderly Accommodation Counsel
3rd Floor, 89 Albert Embankment,
London, SE1 7TP
Tel: 020 7820 1343 (helpline) ,
Elderly Accommodation Counsel is a registered charity that maintains
a nationwide database of all forms of accommodation for older people.

Housing Advice and Homelessness Centre
Christopher Addison House,
72 Wilton Way,
London, E8 1BJ
Tel: 020 8356 5843/5849/5869 (Housing Advice Duty Line),

The main Council Housing Advice and Homelessness centre for the London Borough of Hackney is
in Christopher Addison House, at the rear of Hackney Town Hall on the corner of Hillman Street and
Wilton Way. It gives free, confidential advice on a range of housing matters if you are homeless or
likely to become homeless, looking for somewhere to live, a private tenant or housing association
tenant, a home owner or a landlord.

Thames Reach Bondway
Gem House,
122-126 Backchurch Lane,
London, E1 1ND
Tel: 020 7702 4260 (general enquiries),
Thames Reach Bondway works with men and women who sleep rough in Central London
and other vulnerable homeless people.

Youth Offending Team
55 Daubeney Road,
London, E5 0EE
Tel: 020 8533 7070

Provides assessments and interventions
with young people at risk of offending in order to reduce offending


Hostels near Hackney

(please note: there is a separate Housing Department  leaflet
detailing Direct Access Hostels throughout London)

The hostels listed  below are Direct Access.
You can approach them yourself without being referred
by an agency, such as Probation or Social Services.

Aldgate Hostel
7 Dock Street
London E1 8JN
Tel: 020 7481 1326
Direct Access Hostel

Arlington House
220 Arlington Street
Camden Town
London NW1 7HE
Tel: 020 7482 3374
Direct Access Hostel

Salvation Army
Booth House
153-175 Whitechapel Road,
Whitechapel, London, E11DP
Tel: 020 7392 9490
Direct Access Hostel

Neil House,
7 Whitechapel Road,
London, E11DU
Tel: 020 7426 5300,
Aims to supply a range of supported
accommodation for homeless
young people aged between 16 and 25.


Specialised Accommodation

Ackee Housing Project
103 Stoke Newington Road,
London N16 8BX
Tel: 020-7254-5159
Young Single Homeless black women, w/ medium support needs
Drug or Alcohol problems, or those with history of Violence
17 – 21 Self or Agency

City & Hackney MIND
Alexandra House
8-10 Tudor House,
E9 7SN
Tel: 020-8985-4239
Local connection to LB Hackney or City Of London mental health
Current drug or alcohol problem.
18 – 65 Self or Agency

City & Hackney MIND
Whiston Road, E2  8BW
Tel: 020-7613-5326
People w/ mental health problems, linked to LB Hackney or London
Those w/ high support needs that can’t be met by the project
18 – 65 Self or any support agency, initial contact by phone
Minimum: 6 months Maximum: any Infrequent. Operate a waiting list

Shepherd House Project.
Unit 3, 25 Downham Rd
London N1 5AA
Single homeless ex-offenders w/low/medium multiple support needs
Those with convictions for arson or history of violence, drug dependency
18 – Any Self or Agency. Phone in 020-7275-7611

Shoreditch Alcohol Rehab
Shoreditch High St.
London E1
Tel: 020-7247-7766
Rough sleepers, alcohol problems & willing to address them.
All applicants will be considered on a case by case basis

Stonewall Housing
2a Leroy Business Centre,
436 Essex Rd.
London N1 3QP
Young lesbians and gay men w/low/medium support needs
People w/ith history of arson & those known to be violent or dependent on drugs/alcohol

Women’s Alcohol Centre
66a Drayton Park
London N5 1ND
Tel: 020-7226-4581
Women problem drinkers reasonable level of sobriety
No automatic exclusions

Neil House,
7 Whitechapel Road,
London, E11DU
Tel: 020 7426 5300,
Aims to supply a range of supported
accommodation for homeless
young people aged between 16 and 25.


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